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Remote Assist Support

subject to availability

On-site Business Support

subject to availability

We provide IT support so you can get on with running your business

Click the image below for the SCS Remote Assist Portal

 Link to SCS Remote Assist PortalLink to SCS Remote Assist Portal

(Subject to technician availabilty)

A Sanstorm Computer Services Technician can access your computer system via a 'Secure Encrypted Remote Connection' and perform system software repairs or even a PC MOT without the need to visit you at your premises!

The ability to perform 'Secure Remote Connection' computer software repairs in your home or place of business is not new and we have been using this facility for many of our small business clients for some time.

As most homes now have fast broadband internet connections, we are pleased to be able to offer this service to many of our new and existing clients, so they too can benefit from the cost and time savings this facility provides.

Immediate and instant assistance with your PC problem using SCS secure 256-bit AES encrypted remote connection

As simple as ABC - All you need is:

A) An internet connection

B) A unique invitation code from your SCS Technician
Call: 07956-990913 or 01634-778093 to get a code

C) Click the image below to start your remote assist session and get your PC problem fixed!

 Link to SCS Remote Assist PortalLink to SCS Remote Assist Portal(Subject to technician availabilty)

Existing SCS Clients please call or email for assistance

Frequently Asked Questions (F.A.Q)

Q: Is the connection secure?

A: Yes we use a secure 256-Bit AES SSL (Secure Socket Layer) encrypted connection to ensure your computer & data stays safe and private. In fact the software we use, is used in several Goverment Institutions and Corporate Companies by their IT depts.

 

Q: Do I have to purchase the remote software licence everytime a technician connects?

A: No the software licence is FREE to clients and has no licencing costs. You simply pay for the time the SCS Technician has worked on your computer

 

Q: Can the SCS technician or anyone else access my computer without my permission?

A: No the connection software has safe-guards to prevent any connection without your permission.

 

Q: Will I be able to see if anyone is connected to my computer remotely and what they are doing?

A: Yes the connection software has indicators to allow you to see if someone is connected to your computer remotely (Your desktop background image changes), added to this you will be able to see on your computer monitor screen exactly what the SCS technician is doing at all times.

 

Q: How much does this remote access service cost?

A: The cost of the service i.e. technician labour charges are shown here: (Please note; This service applies to the 'Bronze' tariff)

 

Q: How do I pay for this service?

A: You will receive an invoice via email or post with 7 days to pay via cheque. Alternatively payment can be made immediately via BACS

 

Q: What do I need to be able to use this service?

A: A working internet connection to your computer, any version of the Microsoft Windows XP, Vista or Windows 7/8/10 or MAC OSX operating system's

You can find out more information about this service by calling

01634-778093 or 07956-990913 anytime.

alternatively please email:info@scs-it.uk

No Service Contracts or Monthly Fees

Here at SCS IT we appreciate many small and medium sized businesses cannot afford the outlay for an annual IT service contract let alone the cost of a dedicated IT department. So, we provide a service that you only pay for the IT support you use and not for services or support you might use!

We act as Your IT dept.

We act as your in-house IT department when dealing with your IT support issues, but without the associated overheads involved in maintaining your own IT department.

You just contact us, as and when you need our services. We complete the tasks you request and send you a bill - Simples!

Our philosophy and goal are to reduce your IT support demands by ensuring solutions we provide are lasting and economical to your business in the long-term.

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